Testimonials
'PTG worked with us to improve one of our key customer acquisition sites. And again, they've made a significant contribution to our success. The redesign returned a 100% increase in online conversions, a 500% increase in page views and a 50 fold increase in lead generation. These are outstanding results, helping us differentiate and deliver an excellent experience for our customers.' 
Michael Weeding, Online Marketing Manager - eBusiness, Citi
'PTG Global worked with us on a project to re-define a key piece of functionality on the hotfrog site. We’d already developed wireframes that we thought gave us about an 80% improvement and we were going to be satisfied with that. 
The team thought it would be a hard task to add a lot of value, however we believe what they designed for us will deliver around a 95% improvement and the functionality is far superior to what we had initially come up with.
They both listened to our needs, understood our audience, and used their knowledge of usability and web standards to give us exactly what we would have expected, and more. They worked on parts of the site which were outside the original scope, and they delivered comprehensive wireframes that enabled us to eliminate a design step in our process which resulted in significant savings for us.
Thank you to the team, we very much enjoyed working with you'Susan Rennie, Project Manager, Reed Business Information
'PTG Global’s tagline is ‘Making technology work’ which reflects their commitment to making technology usable for people while also ensuring that it is aligned with business objectives and their key performance indicators. 
PTG designed simple, yet high value applications to be deployed on Cisco's VoIP Phones. Their designs and specifications were easily and accurately implemented by our development partner, delivering a solution that was easy to use while addressing the business requirements.
The fact that the partner implemented the design without major change is a testament to the quality of the deliverable.'
Richard Oldham, Manager, Solution Development Centre, Cisco Systems Australia
'We worked with PTG Global to design the user interface for Phonica, a software package to improve reading and literacy skills. PTG’s psychologists blended their skills in learning and cognition with user interface design to deliver an interface that was simple enough for people with low reading and computer skills, yet sophisticated enough to give access to the key features and functions. 
I was particularly impressed that of all the people calling the help desk, not one had any difficulties with the user interface. It just goes to show the importance of user-centric design and a deep understanding of the customer experience.'
Jeffrey Tobias, Co-founder, Reading Systems
'PTG has worked with us since 2003 and introduced a strong focus on rigour, independence and the importance of good, clean and simple design, with customer testing, especially when introducing significant changes in the business or new concepts. PTG balanced business and customer needs to make a significant contribution to our success.' Robert Vari, eBusiness, Citibank
'With 1 in 20 Australians using NetBank, its redevelopment was a big responsibility. With more and more Australians turning to internet banking, it was essential that we got it right — first time...PTG Global have helped to ensure that NetBank continues to offer customers a very satisfying online experience.' 
Drew Unsworth, Executive Manager, NetBank.
'PTG Global's methodology, XPDesign™, represented best practice in interface design but was flexible enough to accommodate QBE specific business and technical realities.' 
'The intranet that PTG Global designed for us was the best way to manage compliance risk by encouraging staff compliance with financial policy and procedures.'
Andrew Farlow, Assistant General Manager, Corporate Services QBE Australia Pacific Asia & Central Europe
'Devising a self-service strategy for Vodafone New Zealand was a challenging process taking into account many parts. PTG provided a piece to help us formulate this strategy by providing an exhaustive overview of our own self-service touchpoints (Web, IVR and TXT) as well as benchmarking us against our industry competitors (locally and globally) and those considered "best-in-class" in self-service.' 
'This research was valuable in giving us a snapshot of where we stood in the industry and what we needed to do to raise our game. The report was detailed in nature and provided us not only competitive intelligence but recommendations from PTG's extensive background as to how to improve our self-service presence. The benefits we gained from the research were awareness of the importance of self-service in the business; priorities for which areas to focus on; things to start, stop and continue and a better understanding of what our customers were doing when interacting with our self-service touchpoints.'
Russell Stephens, General Manager Web and Self-Service, Vodafone New Zealand
'First impressions count. If you don’t get that (the user interface) right then you have major problems and users won’t look beyond that. PTG helped us get this critical component right’ 
'PTG linked our site with work processes and issues. Users are time poor and need to get stuff quickly and not spend time scrolling around. Users require intuitiveness in the interface, not hands on teaching. Usability must be tested against real users and not a programmer’s view of the world.'
John Lewis, Program Director, NSW Department of Commerce.
'The strength of PTG’s approach to designing the User Interface is that their user interface specifications, while accurately reflecting the business and customer needs, are able to be implemented as working applications, without the need for interpretation' 
Paul Donohoe, Project Manager, Object Consulting
'PTG listened to what we were trying to achieve and worked within our budget and delivered on time. Their professionalism, knowledge and regular follow-ups made our dealings with PTG an enjoyable experience. 
The usability evaluation report and supporting documentation was insightful. PTG have assisted us to implement improvements in the accessibility and usability of our websites.'Zurich Financial Services Australia
'PTG is completely end user focused and they helped us increase online mobile support usage 10 fold.' 
Kirstie Wallace, Online Manager, Hutchison Telecoms
