Death by software
The Performance Technologies Group
- Management by Objectives and IT projects
- Buy not Build - a fallacy in IT procurement
- Enterprise wide user interfaces - taking control of your end to end customer management processes
- Measuring IT performance - what really matters
- Death by software
- Socio-technical systems - there's more to performance than new technology
- A new approach to vendor engagement
Category: strategy | Author: Craig Errey | Date: 06/10/2005
The traditional approach to implementing IT solutions involves, first creating a set of high-level business requirements, then going straight to the market to select a technology and/or vendor. This has shown diminished return on investment time and time again. The reality of the success of an IT solution is not as much dependant on issues of technical elegance as it is on user acceptance. It is the user interface that will consequently make or break the success of its implementation.
Craig Errey (PTG Global Managing Director) points out a list of issues every business should be aware of when implementing new technology.
