Why Use PTG Global?

PTG Global: Making technology work

PTG Global is a business technology consultancy specialising in business process improvement, user interface design and application development.

Our unique blend of expertise in strategic planning, business alignment, industrial / organisational psychology, change management and web / application development creates solutions with a clear line of sight between business KPIs, application behaviour and end-user performance. Literally millions of people use our solutions every day.

We deliver real business, staff and customer benefits

100% increase in online conversions, 500% increase in page views and a 5,000% increase in offline lead generation after redesigning a product acquisition website
$2,000,000 pa salary saving after redesigning a government transaction service
$7,000,000 pa increase in sales for an airline after redesigning the online booking interface
600% increase in online sales for a Telco by simplifying the sales message and redemption process
20% increase in customer satisfaction, across almost 2,000,000 customers, following redesign of a retail internet banking service
Methods to reduce administration time by 33% and uplift sales by 50% for commercial lending
1,000% increase in online self service for a Telco, migrated away from the call centre
50% reduction of misdirection rates for a bank IVR, saving over $500,000 pa in salary costs

What our customers say about us

With 1 in 20 Australians using NetBank, its redevelopment was a big responsibility. With more and more Australians turning to internet banking, it was essential that we got it right - first time. PTG Global have helped us to ensure that NetBank continues to offer customers a very satisfying online experience.

Drew Unsworth, Executive Manager NetBank, Commonwealth Bank of Australia

The strength of PTG's approach to designing the user interface is that their user interface specifications, while accurately reflecting the business and customer needs, are able to be implemented as working applications, without the need for interpretation.

Paul Donohoe, Project Manager, Object Consulting

First impressions count. If you don't get the [user interface] right, then you have major problems and users won't look beyond that. PTG helped us get this critical component right

John Lewis, Program Director, NSW Department of Commerce

What makes us unique

Our team of industrial psychologists, technologists, business analysts and consultants deliver solutions that streamline work and seamlessly integrate people, business and technology
Our ability to prove an application will deliver benefits before it’s bought or built
Our proven history of delivering business outcomes that create a compelling user experience
Our R&D team is at the cutting edge of user interface design and application development, with a spend of around 20% of revenue and a significant government grant from AusIndustry ($567,000 Commercial Ready Grant)

Our core services

Services Deliverables and benefits

Strategic vision, business alignment and change management for technology initiatives

A clear line of sight between business KPIs and application behaviour

Alignment of people, business and technology with strategy

Solutions that streamline and integrate business processes

Business case development for strategic and tactical programs

Estimation of the size of business benefits to calculate ROI

Concept designs and workflows to visualise the end goal and gain buy-in

Proof that the project will achieve the required business and user benefits

Business / user requirements and analysis

Visual, clear and understandable requirements — your users and the executive can sign-off with confidence

Certainty that the requirements are accurate and complete

Ability to prove performance improvements before implementation

Business process improvement

Processes that increase efficiency and satisfaction, and reduce error and variance

User interface design and information architecture

Interface designs that reduce normal screen count by 50-80%

An easy to learn, effective and satisfying user experience

Complete and unambiguous specifications, ready for development

Web and application development

The IT Blueprint provides assurance the application will deliver the expected return on investment, before development commences
Reduced system design and development time and number of iterations

Applications that are scalable to meet future needs without major rewrite

Usability testing,
eye tracking and accessibility testing

Clear and practical recommendations, including new user interface designs and workflows to improve user performance
Independent and objective performance data on the most effective graphic design to stop the ongoing iteration and subjectivity

Training in requirements, user interface design and usability testing

Skills transfer of essential skills and methods to your internal team

Our core methods and products

Method / Product Deliverables and benefits

IT Blueprint

A complete and unambiguous specification for application design and development, ensuring it delivers a return on investment before a single line of code is written or package bought

XPDesign

The world's first systematic and repeatable approach to high performance user interface design, delivering scalable, flexibile and easy to learn and use interfaces

Certified Usable

The world's first guarantee for usability and user performance - fully backed by PTG Global's Professional Indemnity insurance

IVR Simulator

Quick and easy design and simulation of IVR call flows, with no programming required

XPDesigner

Design and prototype a fully working application, website or rich internet applications, including data model, workflow, business rules and the user interface, with no programming required (due early 2009) (supported by an AusIndustry Commercial Ready Grant)

Our Mission

Our mission is to change the face of systems development

through innovative, ground-breaking methods and products
to deliver design and development solutions
that seamlessly integrate people, business and technology

and drive superior experience and performance.

Services	Deliverables and benefits
Strategic vision, business alignment and change management for technology initiatives	A clear line of sight between business KPIs and application behaviour Alignment of people, business and technology with strategy Solutions that streamline and integrate business processes

Business case development for strategic and tactical programs	Estimation of the size of business benefits to calculate ROI Concept designs and workflows to visualise the end goal and gain buy-in Proof that the project will achieve the required business and user benefits

Business / user requirements and analysis	Visual, clear and understandable requirements — your users and the executive can sign-off with confidence Certainty that the requirements are accurate and complete Ability to prove performance improvements before implementation

Business process improvement	Processes that increase efficiency and satisfaction, and reduce error and variance

User interface design and information architecture	Interface designs that reduce normal screen count by 50-80% An easy to learn, effective and satisfying user experience Complete and unambiguous specifications, ready for development

Web and application development	The IT Blueprint provides assurance the application will deliver the expected return on investment, before development commences Reduced system design and development time and number of iterations Applications that are scalable to meet future needs without major rewrite

Usability testing, eye tracking and accessibility testing	Clear and practical recommendations, including new user interface designs and workflows to improve user performance Independent and objective performance data on the most effective graphic design to stop the ongoing iteration and subjectivity

Training in requirements, user interface design and usability testing	Skills transfer of essential skills and methods to your internal team

Method / Product	Deliverables and benefits
IT Blueprint	A complete and unambiguous specification for application design and development, ensuring it delivers a return on investment before a single line of code is written or package bought
XPDesign	The world's first systematic and repeatable approach to high performance user interface design, delivering scalable, flexibile and easy to learn and use interfaces
Certified Usable	The world's first guarantee for usability and user performance - fully backed by PTG Global's Professional Indemnity insurance
IVR Simulator	Quick and easy design and simulation of IVR call flows, with no programming required
XPDesigner	Design and prototype a fully working application, website or rich internet applications, including data model, workflow, business rules and the user interface, with no programming required (due early 2009) (supported by an AusIndustry Commercial Ready Grant)